Track Your Order

Track your order from PartSmith Co. in three ways, all of them fast. Every parcel we ship carries live tracking, every freight delivery is booked with you by phone, and our team can pull up your order status in seconds if you would rather just ask. This page explains every way to track your order from checkout to your driveway.

1. Track your order from the email link

The moment your shipping label is created, tracking lands in the email you used at checkout, usually the same business day for orders placed before early afternoon. The link updates with every carrier scan, from our USA warehouse to your door. If you cannot find it, check spam for a message from PartSmith Co. before assuming it never arrived.

2. Your account page

If you checked out with an account, every order lives where you can track your order anytime, under My Account, including past invoices and tracking links. Guest checkout orders are tracked through the email route above, and our support team can attach a guest order to a new account afterward if you ask.

3. Ask a human

Reply to your order confirmation email or use the contact page with your order number, and a real person will answer with the current status, usually within one business day and often much faster. This is also the right route for freight shipments such as engines, where the carrier books your delivery window by phone.

If you track your order and nothing moves

Carriers sometimes scan parcels late at sorting hubs, so a quiet page for a day is normal when you track your order early. If nothing updates for two business days, contact us and we chase the carrier from our side. Full detail on dispatch times, freight and damage claims lives on the shipping and delivery page, and the returns page covers what happens if something arrives wrong.

Carrier tracking portals

Your tracking link opens directly on the carrier’s own portal, and you can also track your order by pasting the number into the carrier site yourself, for example the USPS tracking portal for postal shipments. The number in your email works on the carrier’s app too, which is the easiest way to get push alerts on delivery day.

Freight shipments show fewer scans than parcels by design, typically pickup, terminal transfers and the delivery booking. Fewer scans does not mean a stalled shipment, and the delivery call always comes before the truck does. However you track your order, the number stays live until thirty days after delivery.

Delivery day, done right

Parcels arrive like any other delivery, and the tracking link shows the proof photo where the carrier provides one. Freight is different and better with two minutes of preparation: keep your phone reachable for the booking call, make sure a liftgate truck can reach the delivery point, and walk around the crate before signing anything.

Note any dent or tear on the delivery receipt in writing, even if the contents look fine. That single sentence preserves every claim right you have, and it is the one step people skip. Then unbox within a day or two, check the contents against the order, and message us immediately if anything looks off. The sooner we know, the faster the fix, and photos beat descriptions every time.

After delivery, the number you used to track your order stays useful: it is the reference our support team uses to pull your order in one step, so quote it whenever you write to us about a shipment.

Order tracking FAQ