Contact

Contact PartSmith Co. for fitment checks, order help, freight quotes, bulk pricing or anything else parts related. This page tells you the fastest route for each type of question, what to include so we can answer in one reply, and what response times to expect from our USA based team.

The fastest route for your question

Fitment questions: contact us with the form below or the email on your order confirmation, include your VIN, and the fitment desk will confirm the part before you buy. Order status: reply to your confirmation email so the thread carries your order number automatically. Returns: contact starts at the returns and refunds page, then message support for the authorization.

Engine inquiries deserve their own lane. Contact us with the vehicle, the engine code if you know it, and your delivery address type, and our contact desk will reply with availability, test documentation and a freight quote in one message. Browse the Engines & Motors department first to see what is on the shelf.

What to include so we can answer in one reply

For any parts question, three things: your vehicle’s year, make and model or the VIN, the product link or part number you are looking at, and what you are trying to fix. With those we answer precisely. Without them we have to write back asking, which costs you a day.

For order issues, add the order number and a photo if something arrived damaged. Photos let us open a carrier claim immediately instead of after another email round trip.

Hours and response times

The support inbox is answered on US business hours, Monday through Saturday. Most messages get a reply within one business day and fitment checks usually come back the same day when the VIN is included. During major sale periods replies can take a little longer, and we say so on the site rather than leaving you guessing.

Order changes are time sensitive because dispatch is fast. If you need to change an address or cancel, contact us immediately and put the order number in the subject line. Once a parcel is with the carrier we can no longer redirect it.

Shops, fleets and trade

Independent shops and fleet buyers get a dedicated reply lane. Contact us with your parts list and vehicle details and we will quote the whole job, flag anything with fitment risk, and consolidate freight where it saves you money. Regular buyers can ask about standing terms.

We also welcome corrections from professionals. If you spot an error in a listing, contact us and we will fix it for the next customer. That feedback loop is how a catalog of this size stays honest. For general vehicle safety references we point customers to NHTSA alongside our own department guides in the guides hub.

Before you message: the sixty second self serve list

Order status lives in the tracking link on your confirmation email, updated with every carrier scan. Fitment data sits on every product page under the description. Shipping rules and freight arrangements are on the shipping page, and the returns process is stepped out on the returns page. If your answer is in one of those four places, you just saved a day.

Everything else deserves a message, and honestly, we would rather answer a quick question before you order than process a return after. No question about a part is too basic. The team answers the same questions for professional shops every day.

Reporting a listing error

With more than 23,000 listings we treat error reports as gifts. If a photo, a specification or an application line looks wrong, send the product link and what you believe is incorrect. The catalog team verifies against manufacturer data and corrects it, usually within two business days. Repeated reporters have caught real errors for us, and yes, we say thank you with discounts.

Partnerships, suppliers and media

Aftermarket manufacturers and distributors who want their lines represented here can contact us with a line card and terms. We evaluate on data quality first, because a supplier who cannot give clean fitment data creates returns no discount can pay for. Automotive writers and creators looking for product for reviews or builds are welcome to contact us with the audience and the vehicles involved.

For everything else, the form below reaches the same inbox as every other route on this page. One contact team reads it all, and every contact gets a human reply.

What a good first message looks like

Here is a real example of a message we can answer in one reply. “2014 F-150 5.0L four wheel drive, VIN attached. Front brakes shudder at highway speed. Looking at your ceramic pad and rotor kit, link attached. Will these fit and should I replace the hoses at the same time?” Vehicle, symptom, product link and a clear question, that message gets a complete answer with part numbers in a single response.

Compare that with “do you have brakes for a Ford”, which forces us to ask year, model, engine and axle before we can even open the catalog. We answer both kinds of message politely, but the first customer is installing parts while the second is still emailing. Sixty seconds of detail on your side saves days on the calendar.

One more tip: a photo is worth a paragraph. Old part on a bench, connector shape, damaged area of a panel, all of these resolve ambiguity instantly, especially on electrical parts where visually similar plugs differ by one pin.

Frequently asked questions