Warranty Policy

Every part sold by PartSmith Co. is covered against defects, and this page explains exactly how the warranty works: what is covered, for how long, what voids coverage and how to make a claim without friction. No fine print traps, just the rules we actually follow.

What the warranty covers

Parts are warranted against manufacturing defects in materials and workmanship for the period stated on the product page, which varies by line. Engines ship with their own stated coverage plus the compression documentation recorded before dispatch. Electrical components are covered against defects when installed to the maker’s instructions with the correct connectors and fusing.

Warranty periods by category

Wear items such as brake pads and wiper blades carry defect coverage rather than wear coverage, since wearing out is their job. Hard parts including suspension, cooling and body components typically carry twelve months. Engines from the Engines & Motors department state their term on each listing, and it begins on delivery day.

What voids coverage

Installation contrary to the manufacturer’s instructions, running an engine without the documented pre start checks, modification of the part, racing or off label use, and damage from outside causes such as collisions or fluid contamination from a separate failure. None of these are gotchas; they are the same conditions any honest parts seller applies.

How to make a warranty claim

Message support through the contact page with your order number, photos of the part as installed, and a short description of the failure. Most claims get a decision within two business days. Approved claims are resolved with a replacement first or a refund where stock is gone, and engine claims may include the manufacturer’s inspection step, which we manage for you.

Your consumer rights under the FTC warranty guidance sit above this policy, and nothing here limits them. The returns and refunds page covers non defect returns, which follow their own simpler path.

Keeping your warranty healthy

Three habits protect every claim. Keep the order confirmation email, it is the whole proof of purchase. Photograph the part installed on day one, sixty seconds that settles most disputes instantly. And follow the maker’s torque and fluid specifications during installation, because the warranty covers defects, not shortcuts.

For engines, add the pre start checklist to that list: prime the oil system, verify the cooling fill, and keep the note you make of the first oil pressure reading. Every engine warranty conversation we have starts with that checklist, and the owners who followed it are covered without argument.

Fast answers by situation

Part arrived damaged: that is a shipping claim, not a warranty case, and it moves faster. Photograph the box and part, message support the same day, and the replacement usually ships before the paperwork finishes. Part failed in the first month: send the photos and installation notes, and expect a decision inside two business days, almost always a replacement.

Part failed after months of service: still covered within the stated term if the failure is a defect rather than wear. Describe when the symptom started and how the vehicle is used, since honest context speeds approvals. Bought the wrong part entirely: that is a standard return through the returns page, no coverage conversation needed, and the fitment desk will spec the right one for the exchange.

Installer says the part is faulty: have them write one line about what they measured or observed. A professional’s note carries weight and typically closes the claim in a single reply. Whatever the situation, one rule holds everywhere: contact us before removing or returning anything, so the right process starts on the first message and nothing you do voids the coverage by accident.

Warranty FAQ